Management and improvement using quality (MAIQ01_IIBM)

Volume horaire

TD : 20h

Objectifs

This module aims to enable the student to identify and describe the processes and the objectives of a Quality Management system as well as participate in its construction and improve the processes.

Compétences acquises

On completion of the module, the student is expected to be able to :

L01 : Make the personnel aware and accompany them in activities linked to quality (approach, processes, procedures, tools…)

L02 : Know how to map a process

L03 : Use continuous improvement methods

L04 : Analyze the company’s quality management system (current state, approach and deployment, possible improvements and future objectives)

Pré-requis

The student should have some knowledge of different quality standards and know how to interpret them.

Basic knowledge of company organization would be an advantage.

Plan du cours

  • Seven basic quality tools
  • Continuous improvement  : PDCA and DMAIC
  • Process mapping
  • Auditing, Assessment
  • ISO 9001 requirements
  • Quality management case studies

Diplômes intégrant ce cours

En bref

Crédits ECTS : 2

Langue d'enseignement
Anglais

Contact(s)

UFR, Écoles, Instituts

Lieu(x)

  • Annecy-le-Vieux (74)